PRIVACY POLICY

Last updated: June 19, 2025

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This Privacy Notice describes how Gallantier (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you interact with our website, services, or communications.

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Contact: concierge@gallantier.com
Address: 3530 Rue Jean-Talon O, Montréal, QC H3R 2G3, Canada

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If you do not agree with this policy, please do not use our services.

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1. PERSONAL INFORMATION WE COLLECT

Information you provide directly:

  • Full name, email, phone number, mailing address
  • Job title, billing address, preferences, and other contact info

Information collected automatically:

  • IP address, browser type, device identifiers
  • Location data (approximate or precise)
  • Usage behavior, session data, cookies, and similar technologies

Sensitive data: We do not collect sensitive personal information.

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2. PURPOSES FOR PROCESSING

We process personal information to:

  • Provide, improve, and personalize our services
  • Respond to your inquiries or support requests
  • Send marketing or transactional communications (only with your consent)
  • Analyze usage for performance and security
  • Fulfill legal or contractual obligations
  • Prevent fraud and unauthorized access

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3. LEGAL BASIS FOR PROCESSING

We process your data under one or more of the following legal bases:

  • Your express or implied consent
  • The necessity to fulfill a contract
  • Compliance with legal obligations
  • Our legitimate interests in operating our business

You may withdraw your consent at any time by contacting us.

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4. INFORMATION SHARING

We may share your personal information with third parties, strictly for purposes aligned with those outlined in this policy and in accordance with applicable privacy laws. These third parties include:

  • Service providers and subcontractors, such as hosting providers, CRM tools, payment processors, and analytics platforms, who support the operation of our services
  • Marketing agencies or communication firms who act on our behalf for promotional, advertising, or client relationship purposes, under contractual obligations to protect your personal information
  • Business partners, in cases of co-branded services or joint offerings
  • Legal or regulatory authorities, if required to comply with legal obligations or court orders
  • Prospective buyers or business transferees, in the context of a business transaction (e.g., merger, acquisition, reorganization)

All third parties with whom we share data are subject to binding agreements that ensure the confidentiality, integrity, and lawful processing of your personal information.

We do not sell your personal information to any third party.

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5. USE OF COOKIES AND TRACKERS

Our website uses cookies and similar technologies for:

  • Essential functions (always active): Security, login, and form submissions
  • Functional cookies: Social media tools and embedded services
  • Analytics: Understanding user behavior and improving performance
  • Advertising: Personalized ads (with consent)
  • Unclassified: Cookies still under review

A cookie banner appears upon first visit. Only essential cookies are active by default. You can manage your preferences anytime via the banner or your browser settings.

Google Analytics: We use this tool to analyze usage. You can opt out via Google’s opt-out tools.

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6. DATA RETENTION

We retain personal data only as long as necessary for the purpose it was collected or to meet legal obligations.

Examples:

  • Contact form submissions: 12 months
  • Billing and invoicing records: 7 years
  • Analytics data: 26 months

After retention periods expire, data is deleted or anonymized securely.

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7. SECURITY MEASURES

We use appropriate technical and organizational safeguards, including:

  • SSL encryption for all website data
  • Secure login for administrative access
  • Role-based access restrictions
  • Regular backups and system monitoring

No method of transmission or storage is completely secure. While we take all reasonable measures, absolute security cannot be guaranteed.

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8. YOUR RIGHTS UNDER QUEBEC LAW 25

You have the right to:

  • Access your personal information
  • Correct incomplete or inaccurate data
  • Delete your data, under certain conditions
  • Restrict or object to specific processing activities
  • Withdraw consent at any time
  • Receive a portable copy of your data
  • Request human review for automated decisions

To exercise these rights, contact us at: concierge@gallantier.com

To opt out of marketing: Click the “unsubscribe” link in any email or reply STOP to any SMS.

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9. INTERNATIONAL TRANSFERS

If your data is transferred outside Quebec or Canada, we ensure appropriate safeguards such as contractual clauses and secure hosting arrangements to protect your information.

10. AUTOMATED DECISIONS

If we ever make decisions that significantly affect you using automated means (without human involvement), we will inform you and offer an opportunity to request a human review.

11. CHILDREN

Our services are not intended for individuals under 18. If we discover that we have collected personal information from a minor, we will delete it immediately.

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12. DATA BREACH NOTIFICATION

In case of a privacy incident involving a risk of serious harm, we will notify the Commission d’accès à l’information (CAI) and affected individuals as required by law.

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13. POLICY UPDATES

We may update this policy as our practices evolve. Significant changes will be communicated on our website or via direct notice. The “Last Updated” date reflects the most recent revision.

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14. CONTACT US

Privacy Questions or Data Requests
‍Email: concierge@gallantier.com
Mail: Gallantier – 3530 Rue Jean-Talon O, Montréal, QC H3R 2G3

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